🕯️ General Questions
Q: What is PurrScent?
A: PurrScent is a purpose-driven scent and wellness brand that creates handcrafted candles, diffusers, and home goods. Every product supports animal rescue efforts—because we believe every scent should serve a cause.
Q: What makes PurrScent different from other candle brands?
A: We use only phthalate-free, paraffin-free, and cruelty-free ingredients, with sustainability and pet safety in mind. Plus, every purchase helps fund animal shelters, rescues, and community outreach through the PurrScent Foundation.
Q: Are your products safe for pets?
A: Yes! All our fragrances are carefully selected to avoid harmful ingredients like phthalates, formaldehyde, and paraffin waxes. Our scents are gentle and created with pet households in mind. Still, always use candles safely and never leave them unattended.
🐾 Supporting the Cause
Q: How does my purchase help animals?
A: A portion of every sale goes directly toward funding animal shelters, rescue groups, veterinary aid, and spay/neuter programs through our nonprofit arm, the PurrScent Foundation. The rest is recycled back into the business—not into private profit.
Q: Can I donate directly to the PurrScent Foundation?
A: Absolutely. Donations can be made through our website’s “Foundation” page. 100% of direct donations go toward rescue and relief efforts.
Q: Do you work with local shelters or rescues?
A: Yes! We partner with local and regional shelters and rescue organizations to provide both financial aid and physical goods like blankets, pet food, and care packages.
🛍️ Products & Orders
Q: Where can I buy your products?
A: You can shop online through our website or visit us at local farmers markets and pop-up events. Check our calendar to see where we’ll be next!
Q: What kinds of products do you offer?
A: We offer candles, wax melts, diffusers, and unique accessories like coasters and air fresheners. Many of our products are available in exclusive scents that change seasonally.
Q: What is the Mystery Gift?
A: Every qualifying purchase at live events or online may receive a free mystery gift selected via our Plinko board! Gifts may include mini candles, scent coasters, or diffusers—valued up to $6.
🚚 Shipping & Returns
Q: Do you offer shipping?
A: Yes, we ship within the U.S. and are working toward international availability. Orders are typically processed within 2–4 business days.
Q: What’s your return policy?
A: Due to the nature of our handcrafted products, returns are evaluated on a case-by-case basis. If there’s an issue with your order, please contact us within 7 days so we can make it right.
💬 Still have questions?
Reach out to us anytime at info@purrscent.com or send us a message on Instagram or Facebook @PurrScent. We’re happy to help!
PurrScent Foundation 